We receive information from you as personally identifiable information (name, e-mail address, payment related information etc) and as non personal information (browsing history, IP address, cookies and data we may receive from you to provide you the agreed services).
We do not collect information/provide services for anyone under 16 years of age. If you are under 16, the only way to use our services is through a parent or guardian.
All information we receive from you will only be used for the agreed service and remains in our secured servers till the end of their retention time.
We retain your information for as long as necessary to provide the services you have requested. In addition, as a policy, we retain the information we collect for at least 3 years (to comply with legal requirements, resolve disputes etc). If you prefer to delete certain information, you need to request us in writing. It is your responsibility to ensure that your Personal Information is updated routinely so that we have accurate and up-to-date information about you.
We use your data solely for the provision of services requested by you. Dhonek is committed to take commercially reasonable steps using technical and administrative measures to safeguard your information which we collect and store with us. The measures we use to protect your data includes firewalls, physical access controls, authorization controls for information retrieval, data encryption etc. If you come across any security issue, contact us and we will attend the problem immediately.
We use a third party PCI DSS complient payment processor and uses only their tokenization service. Your payments are securely processed by paypal, stripe and we only receive a confirmation about the payment.
Dhonek will not disclose your personal information unless in instances like fulfilling a certain legal obligation, in case of a business transfer or to a hired third party which provides services to us like maintaining data bases and processing payments. This will
This policy applies only to your personally identifiable information.